![]() ![]() Client was not re-enrolled into another contract. Client had not followed through with cancellation procedures. Their response is inaccurate and takes no responsibility for their lack of customer service and ability to conduct an ethical business.Īs previously stated, we have responded to all client emails. The Merchant continued to charge me 99$ a month from March to December without my consent and even re-enrolled me when my contract was up and simply ignored my pleas to cancel. When I reached out again on September 4th to cancel, there was no response or information given to assist in my cancellation. ![]() They simply replied with what services they were offering during the pandemic. In this email they did not give directions on how to cancel or attach any electronic forms to cancel. The merchant only responded to my initial email on March 23rd, 2020. (The consumer indicated he/she DID NOT accept the response from the business.) Although client still has not completed policy/procedures for cancellation, we have gone ahead and cancelled her membership. The member is the only person in her family that attends our facility. We responded to all communications with client but client did not respond back or follow through with the hold/cancellation procedures/policies that we communicated to her. When we were closed we continued to offer all of the services in our contract agreement. ![]()
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